Terms of service

Terms of Service

Last updated: September 2026

Welcome to NOVARÉ. By accessing or using our website, purchasing our products, or using any of our services, you agree to these Terms of Service.

NOVARÉ operates this online store through Shopify.

1. Products

We make every effort to ensure that product descriptions, images, colours, sizes and prices are accurate. However, colours may appear slightly different depending on your device or screen settings.

Product availability, descriptions and prices may change without notice.

We reserve the right to discontinue products or limit quantities at any time.

2. Orders

When you place an order, you agree that the information you provide is accurate and complete.

All orders are subject to product availability and payment confirmation. NOVARÉ reserves the right to cancel or refuse an order where necessary, including where there is an error in pricing, product information or availability.

Please review your order carefully before completing your purchase.

Returns and exchanges are subject to our Refund & Return Policy.

3. Prices and Payments

All prices displayed on our website are in Nigerian Naira (₦), unless otherwise stated.

Prices and promotions may change without notice. The price applicable to your order is the price displayed at the time your order is placed.

You agree to provide accurate payment and contact information when making a purchase.

4. Shipping and Delivery

NOVARÉ currently delivers within Nigeria.

Delivery times are estimates and may vary depending on your location and the delivery provider.

NOVARÉ is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, public holidays, weather conditions or incorrect delivery information provided by the customer.

Please see our Shipping Policy for more information.

5. Returns and Exchanges

Returns and exchanges are subject to the conditions stated in our Refund & Return Policy.

Certain products, including intimate or hygiene-sensitive items, may not be eligible for return or exchange.

6. Intellectual Property

All content on the NOVARÉ website, including our name, logo, photographs, graphics, product descriptions, text and designs, belongs to NOVARÉ or its respective owners.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without our written permission.

7. Website Use

You agree to use our website only for lawful purposes.

You must not:

Attempt to interfere with the operation or security of our website.
Use the website to commit fraud or other unlawful activities.
Copy or misuse our content.
Submit false or misleading information.
Introduce viruses, malware or other harmful material.

We reserve the right to restrict or terminate access to our website where necessary.

8. Third-Party Services and Links

Our website may contain links or services provided by third parties, including payment and delivery providers.

NOVARÉ is not responsible for the content, policies or practices of third-party websites or services.

9. Privacy

Your use of our website is also subject to our Privacy Policy.

We collect and use personal information such as your name, contact details, delivery information and order information to process orders, provide customer support and operate our store.

10. Errors and Changes

Occasionally, our website may contain errors relating to product descriptions, prices, availability, promotions or other information.

We reserve the right to correct errors, update information or cancel affected orders where necessary.

11. Limitation of Liability

To the extent permitted by applicable law, NOVARÉ will not be responsible for losses or damages resulting from circumstances beyond our reasonable control or from the misuse of our website or products.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded.